Why was my payout request rejected?

If your payout request has been rejected, it could be due to one of the following reasons:

• The ID you provided has expired.
• The documents you submitted do not meet our requirements.
• There's missing information on your account that's preventing payout.

To resolve this, please submit a new, up-to-date government-issued photo ID along with a selfie of you holding this ID.

Remember, any submitted image must:

1. Be unedited and in colour.
2. Show all four corners of the document.
3. Be a photo or scanned copy of the entire ID, with no parts redacted, covered, or censored.
4. Be in .PNG or .JPG format and under 7MB in size.

Once your ID is verified, your payouts will be enabled again. Until then, your payouts will remain suspended.