If you're having trouble with Two-Step Verification, here are some common solutions:
- Disconnect from any VPNs.
- Verify that you're using the latest code from your email.
- Verify that your email address is correct and there is no misspelling.
If you get an "Incorrect Code" error, check your device's date and time settings. Time syncing issues are usually the cause.
If you suspect a breach, raise a support ticket or email support@playhouse.fans to clear all sessions, Two-Step Verification, and payment info. Then use the "Forgot password" feature to reset your account.
If your email is inaccessible and you're a Creator, you'll need to verify your account with two forms of ID. After verification, PlayHouse Support can change your email address.